AFTERCARE
Care that lasts beyond delivery.
Practical ways to look after the fabric, frame and comfort of your purchase, plus guidance on raising a concern.
LOOK AFTER YOUR INVESTMENT
A little care goes a long way.
Follow the guidance supplied with your particular product. Materials and constructions vary, so manufacturer care instructions take priority over general tips.
CARING FOR YOUR PRODUCTS
Simple everyday essentials
Fabric and finishes
Vacuum gently using a suitable upholstery attachment and follow the care label for any marks. Test cleaners only where manufacturer guidance permits. Avoid harsh chemicals and prolonged direct sunlight.
Frames and storage
Follow assembly instructions, check fixings as advised and use lift-up mechanisms carefully. Do not overload storage spaces or force drawers and hinges.
Support and comfort
Use a suitable base and allow for ventilation. Rotate only as directed for your mattress model; some mattresses must not be turned over. Use a suitable protector.
MAKING AN ENQUIRY
If you notice a problem
- Keep your order number and date of purchase.
- Describe what has happened and when you first noticed it.
- Take clear photographs of the issue and the wider item.
- Contact us before attempting any modification or repair.
Our team can review the details and advise on the appropriate next step.
WARRANTIES AND LEGAL RIGHTS
What is covered?
Any additional manufacturer warranty and its duration will depend on the product and the documentation supplied with it. We do not apply a single assumed warranty period across the range.
Any such warranty is in addition to—not a replacement for—your statutory rights if goods are faulty or do not conform to the contract.
Read about faulty goods and returns ↗WE ARE HERE TO HELP
Need help with a product?
Describe your issue and include your order number. Photographs can be supplied when the team asks for them.