THE HOUSE OF THOMAS EXPERIENCE
Considered care, at every step.
From choosing the perfect bed to preparing for delivery and caring for your purchase, find the guidance you need in one place.
ONLINE SHOPPING, MADE SIMPLE
Luxury sleep. Clear answers.
House of Thomas is an online-only bed and mattress retailer based in Middlesbrough. Every order is different. Our customer care pages explain what to check, how to get in touch and where to find the details that matter.
Speak to the teamHELP & INFORMATION
How can we help?
Delivery & access
Courier delivery is £80 per order. Learn about access, timings and preparation.
02Returns & refunds
Learn about online cancellation rights, personalised goods and reporting an issue.
03Product care & warranty
Looking after your bed or mattress, and what to do if something goes wrong.
Frequently asked questions
Practical answers about products, finishes, ordering and aftercare.
Contact House of Thomas
Send an enquiry about your chosen product or an existing order.
Ordering a customised bed?
Review dimensions, fabric, colour and configuration carefully before checkout. The product page confirms available options and any associated price changes.
WE ARE HERE TO HELP
Need a little extra help?
Our team can help you identify the information you need before purchasing or after an order has been placed.